Privacy Policy (English – unofficial)

Please note: Only the German version is legally binding. The English text is provided for informational purposes only and without legal guarantee.

The legally binding version is available here.

Information on the processing of your data in accordance with Art. 13 and Art. 14 of the General Data Protection Regulation (GDPR)

Contents

  1. General Information
  2. Contact Details of the Controller and for Data Protection Inquiries
  3. Data Processing in Connection with Our Online Presence
    3.1 Social Media Profiles
    3.2 Use of Payment Service Providers
  4. Data Processing When Using Our Website
  5. Data Transfers to Third Parties and External Recipients
  6. Use of Data for Communication and Marketing
  7. Use of Impressum-Privatschutz (IP Management)
  8. Data Retention Periods
  9. Data Security
  10. Your Rights as a Data Subject

1. General Information

Below we would like to inform you how we use and store personal data. If you use certain services (e.g., send us an email), personal data may be collected. We comply with the applicable European data protection regulations.

2. Contact Details of the Controller and for Data Protection Inquiries

The controller responsible for the online presence associated with this privacy policy is:

Ronald Hindel (RelaxAudio)
c/o IP-Management #5708
Ludwig-Erhard-Straße 18
20459 Hamburg

Phone: 015753541995
Email: info@relax-audio.com

3. Data Processing in Connection with Our Online Presence

3.1 Social Media Profiles

Data processing on our Instagram presence
We use the platform and services of Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland (hereinafter “Meta”) for the information we publish. If you choose to use our Meta pages, you do so at your own responsibility, especially for interactive functions (e.g., commenting or liking). We have no influence on the type and scope of data that Meta collects and processes. In principle, when you use our Meta pages, the IP address assigned to your device is transmitted to Meta. According to Meta, this IP address is anonymized (for IP addresses from Germany) and deleted after 90 days. Meta also stores information about your device. These pieces of information are used to provide us as page operators with statistical data.

Meta also provides us with statistical data for our pages. These are aggregated data that allow us to understand how users interact with our pages and enable us to optimize our offerings and communicate effectively with users. The legal basis for the processing is Art. 6 (1) lit. f GDPR, as our legitimate interest arises from the purposes mentioned above. The data collected about you in this context are processed by Meta and may be transferred to countries outside the European Union. Information on the transfer of European data to third countries by Meta, including Instagram, can be found here:
https://www.facebook.com/legal/EU_data_transfer_addendum

Further information on privacy at Meta—and in particular how you can object to processing or manage/delete your data—can be found in Meta’s privacy policy:
https://privacycenter.instagram.com/policy/

If you are logged into Meta services, a cookie with your identifier is stored on your device. This allows Meta to track that you have visited our page and how you have used it. This applies to all other Meta pages as well. Meta can then associate your visits across these pages with your Meta profile and tailor content or advertising to you. If you wish to avoid this, you can log out of Meta, disable “stay logged in,” and delete the cookies stored on your device. Doing so will delete Meta information that directly identifies you. Afterwards, you can use our Meta pages without revealing your Meta identifier. If you want to use interactive features (e.g., Like, Comment, Message), a Meta login window appears. After logging in, Meta can re-associate you with your profile.

Where we as providers of our Meta pages collect and process personal data exclusively ourselves—e.g., if you contact us regarding our products or give us your consent—the collection, processing, and use of your data serve solely to respond to your inquiry or provide the requested service. The legal bases are Art. 6 (1) lit. a GDPR (consent), Art. 6 (1) lit. b GDPR, and Art. 6 (1) lit. f GDPR.

As providers of our Meta pages, we do not collect or process any further data from your use of our service.

Data processing on our YouTube presence
We operate a YouTube channel to share our content and offerings via YouTube, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “YouTube”). When you visit our YouTube channel or interact with our videos, YouTube collects and processes various data about you. YouTube collects data about your use of the platform, such as which videos you watch, the duration of your use, and your interactions (e.g., likes, comments). YouTube uses this data, among other things, to provide and improve its service, to personalize advertising, and to analyze your usage. We have no influence on this data processing by YouTube.

We use the statistics and reports provided by YouTube to gain insights into user behavior on our channel and to tailor our content to viewers’ interests. In addition, we process your data to respond to inquiries and communicate with you if you contact us via YouTube. Our processing of your data is based on our legitimate interest according to Art. 6 (1) lit. f GDPR. Our legitimate interest is to analyze the success of our content and to provide you with the best possible communication.

Further information on data processing by YouTube can be found in YouTube’s privacy policy:
https://policies.google.com/privacy

Data processing on our TikTok presence
We use the platform and services of TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland (hereinafter “TikTok”) for the content we publish. When you visit our TikTok presence or interact with our content, TikTok processes various personal data, such as your IP address, interaction data (likes, comments, shares), and usage data (viewed videos, dwell time). These data are used to provide us with anonymized statistics on the use of our TikTok content, to analyze the reach of our posts, and to optimize our content. The processing of these data is based on our legitimate interest according to Art. 6 (1) lit. f GDPR to improve our social media presence and better understand our target audiences.

TikTok itself processes your data in accordance with its own privacy policy, over which we have no influence. Further information on data processing by TikTok can be found in TikTok’s privacy policy:
https://www.tiktok.com/legal/privacy-policy

Data processing on our Twitter (X) presence
We use the platform and services of X Corp., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA (hereinafter “Twitter” or “X”) for the content we publish. If you choose to use our Twitter profile, you do so at your own responsibility, especially for interactive functions (e.g., commenting, sharing, liking). We have no influence on the type and scope of data that Twitter collects and processes. In principle, when you use Twitter, the IP address assigned to your device is transmitted to Twitter. Twitter also stores information about your device and your usage behavior on the platform. These data are used to provide us as profile operators with statistical information.

Twitter also provides us with aggregated data for our profile. These are aggregated data that allow us to understand how users interact with our profile, enabling us to optimize our offering and communicate more effectively with users. The legal basis for the processing is Art. 6 (1) lit. f GDPR, as our legitimate interest arises from the purposes mentioned above. The data collected about you in this context are processed by Twitter and may be transferred to countries outside the European Union, in particular to the USA. Further information on data processing by Twitter can be found here:
https://twitter.com/privacy

Further information on privacy at Twitter—and in particular how you can object to processing or manage/delete your data—can be found in Twitter’s privacy policy:
https://twitter.com/privacy

If you are logged into Twitter services, a cookie with your identifier is stored on your device. This allows Twitter to track that you have visited our profile and how you have used it. This applies to other Twitter profiles as well. Twitter can then associate your visits with your Twitter profile and tailor content or advertising to you. If you wish to avoid this, you can log out of Twitter, disable “keep me logged in,” and delete the cookies stored on your device. Doing so will delete Twitter information that directly identifies you. Afterwards, you can use our profile without revealing your Twitter identifier. If you want to use interactive functions (e.g., replies, retweets, or direct messages), a Twitter login window appears. After logging in, Twitter can re-associate you with your profile.

Where we as providers of our Twitter profile collect and process personal data exclusively ourselves—e.g., if you contact us regarding our content or give us your consent—the collection, processing, and use of your data serve solely to respond to your inquiry or provide the requested service. The legal bases are Art. 6 (1) lit. a GDPR (consent), Art. 6 (1) lit. b GDPR, and Art. 6 (1) lit. f GDPR.

As providers of our Twitter profile, we do not collect or process any further data from your use of our offering.

3.2 Use of Payment Service Providers

We currently do not use any payment service providers. Should this change in the future, we will transparently inform you and ensure that your personal data are protected in accordance with applicable data protection regulations.

4. Data Processing When Using Our Website

When you access our website, your browser automatically transmits the following data to our web server for technical reasons:

  • IP address
  • Date and time of the server request
  • URL of the requested file
  • Amount of data transferred
  • Operating system
  • Information about the browser type and version
  • Name of the Internet service provider
  • Website from which this website was accessed
  • Visited page on our website

The collection, processing, and use of the above data serve the purpose of enabling and delivering our website. Further purposes are the security of our IT systems and technical administration. The legal basis is Art. 6 (1) lit. f GDPR, as our legitimate interest arises from the purposes mentioned above.

If you choose to use our contact form, your entries will be used exclusively to process your inquiry and perform any services you request. We only collect and process additional personal data if you request specific services that require your data or if you give us your explicit consent—for example, by filling out a form, sending us an email, commissioning services, or submitting inquiries. The legal bases are Art. 6 (1) lit. b GDPR and Art. 6 (1) lit. f GDPR.

Essential Cookies and Services for Website Operation
Essential cookies are necessary to ensure basic functions of our website and enable its operation. Processing is based on our legitimate interest in providing the website. The legal basis is Art. 6 (1) lit. f GDPR. Without these cookies, our website cannot function. These cookies can only be deactivated in your browser settings.

Data processing in connection with the cookie management tool
This website uses MailerLite, a cookie-consent technology provided by UAB “MailerLite,” J. Basanavičiaus g. 15, LT-03108 Vilnius, Lithuania (“MailerLite”), to obtain the legally required consents for the use of cookies. When you visit our website, a MailerLite cookie is stored in your browser, recording the consents you have given or withdrawn. Processed personal data include, among others, your IP address, usage data, and consent behavior.

Storage and processing are based on our legitimate interest in compliance with legal requirements. The legal bases are Art. 6 (1) lit. f GDPR and Art. 6 (1) lit. c GDPR. The data are not transferred to third countries. MailerLite ensures an adequate level of protection of personal data through standard contractual clauses in accordance with Art. 46 (2) lit. c GDPR.

Further information on how MailerLite handles your data can be found in the provider’s privacy policy:
https://www.mailerlite.com/privacy-policy

In addition, we use MailerLite to manage newsletter subscriptions. Further information can be found in the section “Newsletter Registration.”

Additional Services and Plugins

  • All in One SEO
    The website uses All in One SEO, a plugin by Semper Plugins LLC, 1400 Preston Rd., Plano, TX 75093, USA (hereinafter “All in One SEO”) to improve search engine optimization. All in One SEO helps us optimize website content for search engines to improve visibility and findability in search results. Personal data such as IP addresses and usage data may be processed and transferred to servers in the USA for storage. Processing is based on our legitimate interest under Art. 6 (1) lit. f GDPR to improve the findability of our website. Users have the right to object to this data processing. Further information on privacy at All in One SEO can be found in the provider’s privacy policy:
    Datenschutzerklärung All in One SEO
  • Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd
    The website uses the plugin Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd by SeedProd LLC, 2919 W Avenue 38, Los Angeles, CA 90065, USA (hereinafter “SeedProd”) to create and manage landing pages and display a maintenance page during website development. Personal data such as IP addresses and interaction data may be processed and transferred to servers in the USA for storage. Processing is based on our legitimate interest under Art. 6 (1) lit. f GDPR to inform users about the current status of the website. Users have the right to object to this data processing. Further information on privacy at SeedProd can be found in the provider’s privacy policy:
    Datenschutzerklärung SeedProd
  • Fluent Forms
    The plugin Fluent Forms is provided by WPManage, Inc., 1775 W Williams Street #100-43, Apex, NC 27523, USA. Fluent Forms enables the creation and management of forms on the website. By using Fluent Forms, personal data such as contact details and user inputs may be processed and stored on the provider’s server. Processing is based on your consent under Art. 6 (1) lit. a GDPR. Users have the right to withdraw their consent at any time and object to further processing. Further information on privacy at Fluent Forms can be found in the provider’s privacy policy:
    Datenschutzerklärung Fluent Forms

5. Data Transfers to Third Parties and External Recipients

In certain cases, we are legally obliged to transfer data to requesting state authorities (e.g., under national legislation). The legal basis is Art. 6 (1) lit. c GDPR. When engaging service providers under a data processing agreement, we comply with the data protection provisions of Art. 28 GDPR and Art. 44 ff. GDPR.

Moreover, we only transfer data to third parties if you have explicitly consented, the transfer is necessary for the performance of a service you requested (e.g., shipping service), or the transfer is legally required.

In the event of transferring personal data to countries outside the EU/EEA, we take all necessary steps to ensure that appropriate safeguards are in place (e.g., EU Commission standard contractual clauses).

6. Use of Data for Communication and Marketing

Surveys and Advertising of Similar Products
To ensure our service meets your needs, we may use your email address—provided in connection with an inquiry, order, or free offerings—to conduct customer satisfaction surveys. As a customer, we may also send you advertising by email for similar products without prior consent, based on services you previously ordered or used. The legal basis is our legitimate interest in improving our services (Art. 6 (1) lit. f GDPR).

You can object to future use by sending a message to the contact details above or by using the unsubscribe link in any newsletter.

Newsletter Registration
If you register for our newsletter, we process the personal data you provide to send you regular information about our offers, products, services, or relevant news. Processed personal data include your email address and, optionally, your name or other voluntarily provided information for newsletter personalization.

The technical handling and sending of the newsletter is carried out via MailerLite (see Section 4). Email address, IP address, and consent logs are processed. MailerLite stores these data on servers within the EU and complies with GDPR requirements. Processing is based on your consent under Art. 6 (1) lit. a GDPR.

Processing also occurs on the basis of our legitimate interest under Art. 6 (1) lit. f GDPR to optimize our offerings and communication.

We use the double-opt-in procedure for newsletter registration. After registering, you will receive a confirmation email requesting that you confirm your registration by clicking a link. This procedure ensures that no unauthorized third parties can register your email address for the newsletter. The logging of the double-opt-in procedure (time of registration and confirmation, IP address) is carried out to fulfill our legal proof obligations.

You can withdraw your consent to process your personal data for newsletter dispatch at any time, for example by using the unsubscribe link in every newsletter. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

7. Use of Impressum-Privatschutz (IP Management)

We use the services of IMPRESSUM-PRIVATSCHUTZ GmbH, Ludwig-Erhard-Str. 18, 20459 Hamburg for managing mail sent to us. This service provides a secure and reliable postal address for our project (e.g., imprint, privacy policy, cancellation policy, and possibly other areas). This also represents our legitimate interest under Art. 6 (1) lit. f GDPR. We have concluded a data processing agreement and fully implement the strict requirements of the German data protection authorities when using this service. Further information on privacy at Impressum-Privatschutz GmbH can be found here:
https://impressum-privatschutz.de/datenschutzerklaerung/

8. Data Retention Periods

We store personal data as long as you do not revoke your consent or the data are required to fulfill our business interests or the services you requested, or as required by law.

9. Data Security

We place great importance on protecting your personal data and have therefore implemented technical and organizational measures (TOMs) to ensure an appropriate level of protection in accordance with legal requirements, in particular the GDPR. These measures serve to ensure the confidentiality, integrity, and availability of the data we process and to protect them against unauthorized access, loss, destruction, or manipulation.

The technical and organizational measures are adapted to the state of the art as required to continue ensuring the protection of your data.

10. Your Rights as a Data Subject

You have the right at any time to request information—free of charge—about the purpose, scope, origin, and recipients of the personal data stored about you (Art. 15 GDPR). In addition, you have the right to request rectification of incorrect or incomplete data (Art. 16 GDPR).

According to data protection law, you also have the right to request the deletion of your personal data if the requirements of Art. 17 GDPR are met (“right to be forgotten”), as well as the right to restrict processing of your personal data pursuant to Art. 18 GDPR. Furthermore, you have the right to object at any time to the processing of your personal data pursuant to Art. 21 GDPR if the processing is based on Art. 6 (1) lit. e or f GDPR. This applies in particular to processing for direct marketing purposes.

You also have the right to data portability, i.e., you can receive the personal data you have provided to us in a structured, commonly used, machine-readable format or request transmission of this data to another controller, provided the requirements of Art. 20 GDPR are met.

If you believe that the processing of your personal data violates data protection law or that your rights have otherwise been violated, you have the right to lodge a complaint with the competent supervisory authority pursuant to Art. 77 GDPR.

In addition, you have the right to withdraw your consent to the processing of your personal data at any time with effect for the future, for example, by sending an informal notice by email or in writing to the contact details above (Art. 7 (3) GDPR). The lawfulness of processing carried out on the basis of your consent up to the time of withdrawal remains unaffected.

Source: Impressum-Privatschutz
Last updated: June 2025